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Image Source Book A deep dive into the emotions behind selling. You'll gain insight into the emotional barriers that prevent you from selling and nurturing customers. With this guide, you can take a self-reflective approach to improving your customer relationships. What we like: Emotional intelligence helps with connection and understanding. It plays a vital role in the sales process and in other aspects of our lives. Stanley's effective and actionable advice can benefit you both in and out of the office.

Best for: Those looking to improve communication and relationships. The Customer Success Phone Number List Guru's Handbook: How to Thrive in One of the World's Fastest-Growing Professions and Grow Your Company by: Pages: Rating: Available on Amazon The Customer Success Guru's Manual: How to Thrive in One of the World's Fastest-Growing Professions No. 1 thrives while driving company growth Author: Image Source The Customer Success Expert Handbook is the authoritative guide on how to build, train, and manage a customer success team. Practical insights can help your organization find the right talent and grow revenue.



Why we like it: In addition to providing training and management advice, the importance of mentorship is also explored. Managers will learn how to build relationships with and impart knowledge to those new to the field. Best for: Beginners The Customer Success Economy: Why Every Aspect of a Business Model Needs a Paradigm Shift Author: Number of Pages: Rating: Available on Amazon The Customer Success Economy: Why Every Aspect of a Business Model Needs a Paradigm Shift Image source in Customer Success In Economics, the book provides an in-depth look at what really matters to a business. This book will guide you through your customer success journey as you introduce this concept to your company, not just your team. What we like: The focus is on employee retention and reducing customer churn, which are essential skills for all organizations.